FAQ
Shipping & Returns FAQ
Find detailed answers about our shipping policies, delivery timeframes, and return process.
Shipping & Delivery
Returns & Refunds
Ordering & Payment
When will my order ship?
Orders are typically processed within 24-48 hours of being placed. Once shipped, you'll receive a confirmation email with tracking information to monitor your delivery progress.
How long will shipping take?
We currently ship exclusively within the United States. Standard shipping typically takes 2-5 business days within the continental US. All orders include tracking information so you can monitor your trampoline's journey to your home.
How do I return an item?
To initiate a return of your Jumpzylla trampoline, please contact our customer service team directly via email at contact@jumpzylla.com or call us at (978) 699-9486. Our team will guide you through the return process, provide you with a return authorization number, and share instructions for packaging and shipping your item back to us. For quickest processing, please have your order number ready when you contact us.
Can I exchange my trampoline for a different size?
Yes, you can exchange your trampoline for a different size if you find your current model doesn't suit your needs. To arrange an exchange, please contact our customer care support team. They will guide you through the exchange process, including details about potential price differences between models and return shipping procedures.
What if my trampoline arrives damaged?
If your trampoline arrives with any damage, please take photos and contact our customer service within 48 hours of delivery. We'll promptly send replacement parts for minor damage or arrange for a complete replacement for significant damage at no additional cost.
Can I return a partially assembled trampoline?
Unfortunately, trampolines can only be returned in their original packaging. Once assembly has begun, the trampoline cannot be returned unless there is a manufacturing defect. If you've started assembly and encountered an issue with missing or damaged parts, please contact our customer care support instead of attempting a return. Our team will work with you to resolve any problems by sending replacement parts as needed.
How do I track my order?
We don't offer tracking on the Jumpzylla website. All shipments include a FedEx tracking number sent via email, which you can use on FedEx's website to monitor your delivery status
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are securely processed and encrypted.
Is it safe to use my credit card on your website?
Absolutely. Our website is encrypted with SSL technology, and we never store your full credit card information. We comply with all PCI DSS requirements to ensure your payment data remains secure.
Product Information FAQ
Detailed answers about our product materials, safety features, and installation guidance.
Materials & Quality
Safety Features
Assembly & Installation
What materials are used in your trampolines?
Our trampolines are constructed with premium galvanized steel frames, UV-resistant jumping mats, and high-tensile springs. Safety enclosures feature reinforced polyethylene netting and padded poles for maximum durability and protection.
Are your trampolines weather-resistant?
Yes, all Jumpzylla trampolines are designed for year-round outdoor use. Our materials are rust-resistant, UV-protected, and able to withstand various weather conditions, though we recommend using a weather cover during extended periods of non-use.
What is the weight capacity of your trampolines?
Our trampolines have different weight capacities based on their size. Our larger models (14ft, 15ft, and 16ft) can support up to 450 lbs (204 kg), while our smaller models (8ft, 10ft, and 12ft) support up to 375 lbs (170 kg). Each trampoline undergoes rigorous testing to ensure safety at these weight limits. For optimal safety and performance, we recommend staying well within these limits during use.
How long will my trampoline last?
With proper care and maintenance, Jumpzylla trampolines typically last 8-10 years. Regular inspection of springs, mats, and frames can extend the lifespan even further. High-traffic parts like jump mats may need replacement every 3-5 years.
Do you use eco-friendly materials?
We're committed to sustainability with recyclable steel frames and packaging materials made from recycled content. Our manufacturing processes meet strict environmental standards, and we're continuously working to reduce our carbon footprint.
What safety features do your trampolines include?
All Jumpzylla trampolines include a triple-secured safety enclosure, foam-padded poles, spring padding with extra thickness, and a secure zippered entrance. Our comprehensive padding system ensures maximum protection during play, while our sturdy frame construction prevents tipping or collapse. These safety features exceed industry standards by 35%, giving parents peace of mind while children enjoy active fun. Each trampoline also comes with an anchor kit for additional stability in various weather conditions.
Are your trampolines safe for children?
Yes, our trampolines are designed for children ages 6 and up with adult supervision. Each model features reinforced safety enclosures, padded poles, thick spring covers, and exceeds industry safety standards by 35%. We recommend following weight guidelines and adult supervision for maximum safety.
Do your trampolines require anchoring?
We strongly recommend using our anchor kit (included with most models or available separately) to secure your trampoline to the ground, especially in windy areas. This prevents tipping or movement during use and protects against wind damage.
How does your enclosure system work?
Our patented safety enclosure system features a dual-zipper entry with clip locks that children cannot easily open from inside. The net attaches directly to the jump mat rather than the frame, eliminating dangerous gaps and providing superior protection.
How difficult is assembly?
Assembly is straightforward and typically takes 1-2 hours depending on trampoline size. All necessary tools are included with your purchase, and our trampolines come with clear step-by-step instructions. We recommend having two people for easier assembly, especially for larger models. For additional help, we offer assembly videos on our YouTube channel that walk you through the entire process.
What tools are needed for assembly?
No additional tools are needed for assembly. All Jumpzylla trampolines come with a complete installation kit that includes every tool required for setup. The kit contains a spring-pulling tool, wrenches, and any other necessary items for proper assembly. Everything you need is in the box, allowing you to start building your trampoline immediately upon delivery.
What surface should I install my trampoline on?
Trampolines should be installed on level ground with grass or soft soil. Avoid concrete or hard surfaces. The area should be clear of overhead obstacles like trees or power lines, and side clearance of at least 6 feet from fences, buildings, or other structures is recommended.
Can I partially disassemble for winter storage?
Yes, you can remove the safety enclosure and jumping mat for winter storage while leaving the frame in place. This reduces wear from harsh weather conditions and makes spring setup faster. Complete instructions for partial disassembly are included in your owner's manual.